Funky Wombat Textiles is a registered business in victoria No. B2322552M
Address: 158 Easey Street Collingwood VIC 3066
Phone: +61 402063871
1. Applicability Of These Conditions
1.1 These general terms and conditions of sale (hereafter: Conditions) are applicable to all offers, (sales) agreements and deliveries of lightly, to the exclusion of any other general terms and conditions.
1.2 In these Conditions, the other party of Funky Wombat Textiles will be referred to as the client.
1.3 The purchase conditions of the client shall not exclude or limit the applicability of these Conditions.
1.4 By accepting an offer, placing an order or entering into an agreement, the client also accepts the applicability of these Conditions.
1.5 A deviation from the provisions contained in these Conditions can only be made in writing and solely Funky Wombat Textiles, in which case the other provisions will remain unimpaired.
1.6 All rights and claims as stipulated in these Conditions and if applicable in additional agreements for the benefit of Funky Wombat Textiles, are likewise stipulated for the benefit of intermediaries and other third parties used by Funky Wombat Textiles.
2. Offers And Agreements
2.1 All offers and quotations made by Funky Wombat Textiles are free of obligation and Funky Wombat Textiles retains the express right to change the prices, in particular when this is required on the basis of (statutory) regulations. See article 3.7.
2.2 An agreement only comes into effect after written acceptance by Funky Wombat Textiles, of the clients order. Funky Wombat Textiles is entitled to refuse orders or attach certain conditions to the delivery, unless explicitly stipulated otherwise. If an order is not accepted, this will be communicated by Funky Wombat Textiles within 2 working days of receiving the order.
2.3 The colours, materials, sizes and finish of all information, models and images are only intended as an indication. Minor deviations from this cannot be grounds for rejection, a discount, compensation or annulment of the agreement.
3. Prices And Payments
3.1 The prices specified on the website are in AUD ($), and inclusive of GST, they are exclusive of shipment costs.
3.2 All orders must be paid in advance without discount or compensation, unless otherwise agreed in writing.
Payment can be made as specified during the ordering process. If you are ordering more than one product we can look at combined shipping costs.
3.3 If the client defaults on any payment, Funky Wombat Textiles, is entitled to suspend or the relevant agreement and any other associated agreements.
3.4 If the prices of the offered products and services increase during the period between the order and its execution, the client is entitled to cancel the order or dissolve the agreement within five (5) working days of being notified by Funky Wombat Textiles, of the price increase.
4. Delivery And Receipt
4.1 The delivery times specified by Funky Wombat Textiles, are only intended as an indication. Exceeding of a delivery time does not entitle the client to compensation, cancel the order or dissolve the agreement, unless the delivery time has been exceeded to the extent that it is no longer reasonable for the client be expected to maintain the agreement. The client is then entitled to cancel the order or dissolve the agreement, if necessary.
4.2. Goods are produced ready for shipment in approx within 3-4 weeks. If goods are in stock we can ship within 3- 5 working days. They are non- bonding estimates, based upon manufacturing lead times. Delivery times of freight is in accordance with Australia Post terms of shipment. International orders express takes 3 working days from dispatch, Airfreight up to 2/3 weeks. Australia orders 7 days local post, Express post 1-2 days. Funky Wombat Textiles is not responsible for third party delays.
4.3 The delivery of the products takes place at the location and time at which the products are ready for shipment to the client, irrespective of any agreement between Funky Wombat Textiles and the client regarding the transport and, if applicable, insurance.
4.4 The client is obliged to inspect the products on delivery to determine whether they conform to the agreement. If the packaging is missing or damaged, the client must open the packaging in the presence of the conveyor and inspect the goods for damage and the client must document any damage on the delivery note and take photograph. If damage is identified that is the result of defective packaging, the client can refuse the product and return it to the conveyor. The client must provide written reasoned notification to Funky Wombat Textiles of any (transport) damage or other deficiencies within 24hours of delivery. The client if responsible for obtaining insurance. If the client obtains insurance from Australia post they must take damaged goods to local Australia post or international postal partner to claim damages.
4.5 If the client in cases other those referred to in the previous paragraph should refuse a delivery, Funky Wombat Textiles can charge the resulting costs to the client. In this case Funky Wombat Textiles is entitled to dissolve the agreement, without prejudice to their right to claim full compensation.
5. Returns Policy
Cancellation and Refunds
We have the right to cancel your order if we cannot deliver for any reason. You will receive a full refund.
Due to the specialty nature of products sold by Funky Wombat Textiles – you are unable to cancel your order once your order has been accepted by us and credit card charged.
Due to the specialty nature of products sold by Funky Wombat Textiles – a refund will only be given in the following circumstances, as required by the laws of Victoria.
As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods:
- had a fault you did not know when you bought it
- were not the same as the seller or advertisement described
- don’t match the sample you ordered of the same item
Please refer to the following website: http://www.consumer.vic.gov.au/businesses/fair-trading
If the wallpaper is faulty what is your returns policy?
Our responsibility only applies for product faults during manufacture. Please note that you should check all wallpaper products and matching batch numbers for faults before hanging by yourself or your installer. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge prior to installation
If during the installation process, products are damaged or incorrectly installed we do not offer a refund or exchange.
All of our products come with detailed installation instructions as recommended by the manufacturer including recommended adhesive. If these instructions are not followed and a fault appears during or after installation, we do not accept any responsibility and will not offer a refund. We have recommended installers in each state and recommend installation only by professional installers. If you install, you do so at your own risk and we will not accept any responsibility for product once installed.
To determine a faulty product please send us an e-mail to email@example.com, stating your invoice number, date of receipt, application method and a digital image of the fault. If we agree that the product is faulty, please send to Funky Wombat Textiles at 158 Easey street Collingwood, VIC, Australia 2011. Funky Wombat Textiles will reimburse you for the cost of delivery in this instance.
Please Note: We are unable to offer a refund or accept a return unless the terms listed above are in breach.
We do not refund for incorrect choice, over order or under ordered product. Please do not ask to avoid disappointment.
Registered Post within Australia
Proof of posting is available only when an article is presented at a post office counter and accompanied by a Registered Post lodgement form (required for all enquiries or claims )A signature obtained on delivery.
Compensation of up to $100 is included.
Overseas shipments Returns
Overseas orders must comply with will all applicable regulations and legislations, including customs permits, import duties and taxes will be clients responsibility on arrival of goods to destination. The cost of delivery and returns is not covered by Funky Wombat Textiles under any circumstances so therefore purchases are entirely at your own risk. It is the clients responsibility to obtain sufficient insurance for purchases.
Intellectual and industrial property rights
The client must respect completely and unconditionally the intellectual and industrial property rights attached to the products supplied by Funky Wombat Textiles.
6.1 Other damage or damage exceeding the provisions in the previous paragraph will not be accepted by Funky Wombat Textiles, unless there is demonstrable intent or gross negligence on the part of Funky Wombat Textiles. If Funky Wombat Textiles is liable in respect of the above, liability for damage as a result of loss of profit and consequential loss is expressly excluded.
6.2 The maximum liability of Funky Wombat Textiles is always limited to the amount of the product or products that resulted in the damage.
6.3 All other damage, including loss of profit and consequential loss, resulting from non-delivery or late delivery is expressly excluded.
7. Order Processing
7.1 If the client provides an address in cart to Funky Wombat Textiles, Funky Wombat Textiles is entitled to send all orders to this address unless the client notifies FWTextiles in writing of a different address to which the orders must be sent with two days of order.
7.2 Funky Wombat Textiles is entitled to use third parties to execute orders.
8.1 Personal information is collected at different locations within the Funky Wombat Textiles websites. This is carried out using electronic forms that must be completed by the client when they order a product, subscribe to a newsletter, requests information, participate in a questionnaire or competition, or use another service offered via the websites.
8.2 The personal information provided by the client via these types of form will be stored in Funky Wombat Textiles files. These details and files will be used to be able to supply the requested products, services or information to the client. This information will not be provided to third parties unless it is directly related and unavoidable for the delivery of the requested products, services or information, such as to a conveyor.
8.4 if at any point you wish to have your name removed from our database, you can do so by sending and email to firstname.lastname@example.org
Customer Service / Questions
Please message us and we will reply as soon as possible at: email@example.com Please +61 0402063871 if you require assistance
Shipping / Delivery
At Funky Wombat Textiles, our goal is to deliver your purchase in the quickest and most economical way possible. The shipping amount for your order will be calculated and displayed at Checkout. Shipping Methods for Australia and International for Tea Towels, Cushions and Greeting cards are shipped using Australia Post. Lamp Shades Wallpaper and Fabric will be shipped by courier chosen by the manufacturer. If you require express post please contact customer service: firstname.lastname@example.org
There are three stages to the Made to Order process for Lampshades.
1. Fabric has to be printed and sent to manufacturer in Sydney.
2. Shades and cushions manufactured.
3. Order sent to you straight from the manufacturer by courier.
Lead times on orders
If goods are in stock we can ship within 3-5 days.
If goods have to be made to order lead times are 12 – 14 days. They are non- bonding estimates, based upon manufacturing lead times. Delivery times of freight are in accordance with Australia Post terms of shipment.
Funky Wombat Textiles takes your online security very seriously and our website helps to keep your details private and secure through the following methods. SSL (Secure Sockets Layer) . SSL encodes your personal information and all your transactions are protected by this powerful SSL encryption technology. We accept payment via Visa or Mastercard.
Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer and other popular browsers. SSL encodes your personal information and all your transactions are protected by this powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.
We will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required or permitted to do so by law.