Terms Of Service

Tamara Design Co

Phone: +61 402063871

ABN: 98214204063

RETURNS POLICY

** Clients who do not request a sample before placing their order may not be eligible for a refund or an exchange. **

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Many of our products are made to order and are not returnable. Several types of goods are exempt from being returned. Custom goods such as made-to-order wallpaper, fabric and test prints cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Tamara@tamaradesignco.com.If your return is accepted, we’ll send you instructions on how and where to send your package. Returns must be sent via a tracked Australia Post service and you will be required to send a photo of the parcel with its tracking label and a lodgement receipt. Tamara Design Co will take no responsibility for returned items which are damaged or lost in transit during their return. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tamara@tamaradesignco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom printed and custom made products, unless there is a fault or defect. It is the obligation of the customer to request colour & print samples before committing to a custom order. There may be slight seasonal variations with our basecloths - customers are encouraged to request a recent sample swatch if needing a perfect match with previously purchased items.

Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for visiting and shopping at Tamara Design Co. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days, unless otherwise stated on the individual product page (eg custom made products). Some homeware items such as cushion covers may need to be made to order during times of high sales volumes, in which case your order will be dispatched in approx 28days. Orders are not shipped or delivered on weekends or holidays. All fabric and wallpaper is printed to order. Allow 21 days for printing and shipping of your fabric and wallpaper that includes samples.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. You can calculate shipping charges on the Cart page before proceeding to the checkout. Please be aware that there may sometimes be delivery processing delays beyond our control.

Customs, Duties and Taxes
Tamara Design Co is not responsible for any international customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Tamara Design Co will cover the cost of lost or damaged packages at our sole discretion. Please contact us if your parcel has not arrived within a reasonable timeframe. Tamara Design Co reserves the right to delay the dispatch of replacement goods until we deem that a suitable time period has elapsed and that the parcel is lost and irretrievable. We anticipate that some periods of time (eg during Pandemic times or high traffic holiday seasons) deliveries may take longer than expected and request your patience during these times.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping
The Tamara Design Co shop ships worldwide with DHL Express.

Refunds
Please view our Refund Policy for more information.

Privacy Policy

Tamara Design Co is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by email, via our website contact forms & and our newsletter sign up www.tamaradesignco.com  We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Tamara Design Co  will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Tamara@tamaradesignco.com